Legal

Privacy Policy

Last updated: 1 May 2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or use our services. We respect your privacy and handle your data with care.

We operate this website and process personal data in line with applicable privacy law, including the GDPR where it applies.

2. Data we collect

We collect personal data only when it is necessary to provide our services or improve your experience. The categories below cover what we may collect.

Information you provide

  • Name, email address, and phone number when you contact us or sign up
  • Billing address and payment details when you make a purchase
  • Any messages or feedback you send us directly

Information collected automatically

  • IP address, browser type, device type, operating system
  • Pages visited, time spent, referring website
  • Cookie and similar tracking data (see section 5)

3. How we use your data

We use the data we collect for the following purposes:

  • To provide and operate our services
  • To respond to enquiries and provide customer support
  • To send service updates and (with your consent) marketing communications
  • To analyse and improve our website performance
  • To comply with legal obligations and protect against fraud

4. Legal basis for processing

Where the EU General Data Protection Regulation (GDPR) applies, we rely on one or more of the following legal bases:

  • Consent — when you opt in to marketing or non-essential cookies
  • Contract — when processing is needed to deliver a service you requested
  • Legitimate interest — for analytics, security, and service improvement
  • Legal obligation — when we are required to retain data by law

5. Cookies and similar technologies

We use cookies to make the website work, remember your preferences, and understand how visitors use our site. For full details on the cookies we use and how to control them, see our Cookie Policy.

You can change or withdraw your cookie consent at any time using the cookie banner at the bottom of any page.

6. Third parties

We share data only with the providers we need to operate our services. Each is bound by a data-processing agreement and uses the data only for the purpose we contracted them for.

  • Payment processors (e.g. Stripe) for handling transactions
  • Email providers for transactional and marketing emails
  • Analytics providers for understanding site usage (anonymised where possible)
  • Hosting providers for storing data securely

We never sell your personal data to anyone.

7. Data retention

We keep personal data only as long as needed for the purpose we collected it for, or as required by law. Specific retention periods:

  • Account data: while your account is active, plus 12 months
  • Order and invoice records: 7 years (legal requirement)
  • Marketing data: until you withdraw consent
  • Support tickets: 3 years after last contact

8. Your rights

Under GDPR and similar laws, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to processing
  • Receive a portable copy of your data
  • Withdraw consent at any time
  • File a complaint with your local data-protection authority

To exercise any of these rights, email us at privacy@yourbrand.comWe respond within 30 days.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when the latest revision was made. For significant changes, we will notify you by email or through a notice on the site.

10. Contact us

Questions about this policy or how we handle your data? Reach out: